Shipping policy

 

SHIPPING

Congratulations! Now that you’ve found your perfect piece, we can’t wait to get it safely to you so you can enjoy the best bit - seeing it sparkling on your finger.

We take the utmost care to make sure your beautiful jewellery gets safely to you, and that you’re completely over the moon with your purchase from Studio Bijouxx.

Loose Diamonds

My commitment to delivering exceptional service includes transparency on loose diamond delivery timeframes. I understand the anticipation of acquiring a special diamond and strive to ensure a seamless experience. There is an additional 14-day shipping time on all loose diamonds.

I prioritise the secure and timely delivery of our loose diamonds, maintaining our dedication to excellence throughout the process.

Domestic Delivery

We offer flat rate secure shipping via DHL or Australia Post anywhere in Australia. All items are shipped in our luxury Studio Bijouxx ribbon boxes and securely packaged. 

Shipping option	Estimated delivery time	Price
Secure Express Signature On Delivery	1-7 Business Days	$24.95

 

International Delivery

We offer worldwide delivery. We use a number of carriers including Australia Post for international shipping, fully tracked. All items are shipped in our luxury Studio Bijouxx ribbon boxes and securely packaged. 

Shipping option	Estimated delivery time	Price
Uninsured Standard International Tracked	14+ Business Days	$39.99
DHL Secure Express Signature On Delivery	4-8 Business Days	$99.99

 

Processing Timeframes

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Made to order pieces are specified at time of purchase and start the first business day after the purchase.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Please ensure the details provided at checkout are accurate, as Studio Bijouxx cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such Studio Bijouxx will not refund or replace orders that have been scanned and signed for which are marked delivered from the carrier. 

Status Of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@studiobijouxx.com with your name and order number, and we will look into it for you.

Damages & Incidentals

Rest assured that all items are photographed before being sent out; however, accidents happen. Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item so we can evaluate the issue and make it right.