Shipping policy

Congratulations on finding your perfect piece. I can’t wait to get it safely to you, so you can enjoy the best bit: seeing it sparkle. Every order is shipped in a Studio Bijouxx ribbon box, securely packaged inside a fitted postal box.

Processing times

Orders are processed within 1–3 business days of your order confirmation email, excluding made-to-order pieces, which follow their own timeline. You’ll receive another email with your tracking details once your order ships.

Made-to-order timeframes are shown at the time of purchase, and work begins on the first business day after your order. Custom pieces usually take between 3 and 9 weeks, depending on the intricacy of the design.

Delivery within Australia

Australian orders are sent by Secure Express with signature on delivery, and usually arrive within 1–5 business days. Shipping is calculated at checkout.

International delivery

I deliver worldwide. International orders are sent with DHL, fully tracked, and usually arrive within 5–14 business days depending on location. Shipping is calculated at checkout.

Any import duties, taxes or charges in your country are the responsibility of the buyer.

Insurance

Domestic and international orders are insured in transit.

Loose diamonds and gemstones

Each loose diamond and gemstone is sourced especially for you and quality checked before it makes its way to your door. Please allow up to 14 days from the date you place your order to receive your stone. I’ll keep you updated along the way and send you tracking details once it’s on its way. See my Loose Diamond Shipping & Returns Policy for full details.

Signature on delivery

Because of the value of my pieces, all parcels require a signature on delivery. If no one is available to sign, your parcel will be held at the nearest post office or holding facility for you to collect with photo ID.

Delivery details

Please check that your details are correct at checkout. Studio Bijouxx can’t be held responsible for incorrect deliveries caused by errors in the details provided. Orders that have been scanned, signed for and marked as delivered by the carrier can’t be refunded or replaced.

Tracking your order

Once your order ships, you’ll receive an email with your tracking number. Please allow 48–72 hours for tracking information to become available. If your order hasn’t arrived within 14 business days of your shipping confirmation email, please email hello@studiobijouxx.com with your name and order number, and I’ll look into it for you.

Damaged or incorrect items

Every piece is photographed before it’s sent, but accidents can happen. Please check your order when it arrives and contact me straight away if anything is damaged or you’ve received the wrong item, so I can make it right.