Loose Diamond Shipping & Returns Policy

Choosing a diamond or gemstone is exciting, and I want you to feel confident about what happens after you place your order. Each stone is sourced especially for you and checked before it makes its way to your door.

Please note: This policy applies only to loose diamonds and gemstones. It does not apply to ready-made or custom jewellery.

Availability and order confirmation

Once you place your order, we’ll confirm that your chosen stone is still available with our wholesaler. Listings can change quickly, so occasionally a stone may no longer be available. If that happens, I’ll be in touch to help you find an alternative or arrange a refund.

Quality checks

Your stone will be quality checked at our wholesaler’s office in New York before travelling to Australia. When it arrives in Melbourne, I’ll check it again before sending it on to you.

Shipping timeframes

Please allow up to 14 days from the date you place your order to receive your diamond or gemstone. I’ll keep you updated along the way and send you tracking details once your stone is on its way.

Change of mind returns

Some loose stones may be eligible for a change of mind return. Eligibility depends on the individual stone, so if being able to return it is important to you, please email Hello@studiobijouxx.com before placing your order.

To request a change of mind return, you must contact us within three business days of receiving your order. If your stone is eligible, we’ll provide the required return shipping label and instructions. Please do not arrange your own return shipment.

An approved change of mind return is subject to a $70 return fee per stone, plus the cost of return shipping. The original shipping charge is non-refundable. We’ll advise you of the return shipping cost before you send the stone back.

Once returned, the stone will be assessed to confirm it is in its original condition and accompanied by all original packaging and documentation. Your change of mind refund will be processed once the return has been inspected and approved, less the applicable fees. Please allow up to 21 business days from the date we receive your return for the assessment and refund to be completed.

Your rights under Australian Consumer Law

These change of mind terms, including the three-business-day request period and return fees, do not limit your rights under Australian Consumer Law. If your stone is faulty, differs from its description, or does not meet a consumer guarantee, please contact us so we can arrange the appropriate remedy.